Dutch-Speaking Customer Support Agent – Automotive Sector (Entry Level, Greece)

Location: Remote from Greece (relocation required)
Employment Type: Full-time
Languages Required: Dutch (fluent), English (working proficiency)
Industry: Automotive Support Services

Position Overview

Our client provides customer support services for a well-known automotive brand and is currently expanding its Dutch-speaking support team.

This is an entry-level position, suitable for candidates at the beginning of their career. Relocation to Greece is required prior to employment. A relocation support package is provided.

Key Responsibilities

• Deliver customer support in Dutch via phone, email, and digital communication channels

• Assist customers with inquiries related to vehicle features, service scheduling, warranty coverage, or general product information

• Follow established processes and service guidelines to ensure accurate support

• Record customer interactions and case details in internal systems

• Maintain service quality standards and comply with operational procedures

• Escalate complex or technical cases to specialized teams when required

Candidate Requirements

• Fluent written and spoken Dutch

• Good command of English (level B2)

• Strong communication skills and customer-focused approach

• Basic IT skills and ability to work with multiple support systems

• Willingness to relocate and reside in Greece

Preferred Qualifications (Considered an Advantage)

• Previous experience in the automotive industry (dealership, service center, vehicle support)

• Experience in customer service or technical support roles

• Familiarity with CRM or case management tools

Employment Conditions

• Full-time employment contract

• Paid onboarding and structured training

• Relocation support package

• Benefits in accordance with local labor regulations

Equal Opportunity Statement

Applications will be evaluated based on qualifications and job-related requirements only.