Front Counter Customer Experience Advisor

Do you enjoy greeting customers the moment they walk in? Are you just as comfortable helping by phone and email? Can you keep a showroom polished while juggling orders, inventory, and event support? If that sounds like you, keep reading.

Hourly pay range: $20.00–$22.00

In this role, you will:

• Welcome and guide walk-in visitors with friendly, informed assistance across in-person, phone, and email interactions.
• Maintain a professional, inviting showroom that sets the tone for a great customer experience.
• Educate customers about products; support showroom sales efforts and in-person demos.
• Demonstrate new products and techniques to customers on the floor.
• Process sales accurately and complete daily deposits.
• Enter customer orders with accuracy, including checking credit information.
• Restock and organize inventory in both showroom and stockroom areas.
• Answer/return calls and assist with follow-up on past-due accounts.
• Send reminders for scheduled trainings and educational classes.
• Assist with setup, support, and cleanup for trainings and events.

You bring:

• Working knowledge of customer service principles and procedures.
• A valid driver’s license or government-issued ID.
• Bilingual English/Spanish capability preferred.
• Preferred experience in janitorial, restoration, remediation, carpet cleaning, installation services, or big-box retail.
• Cash-handling experience preferred.
• Proficiency with administrative/documentation tasks.
• Comfort with computers and Microsoft Office Suite.
• Clear written and verbal communication.
• Ability to multitask effectively in a fast-paced environment.
• Ability to lift up to 50 pounds on a regular basis.
• Strong organizational skills and attention to detail.

What success looks like:

• You work with limited supervision and are often the go-to resource for teammates with less experience.
• You’re fluent across multiple procedures and understand how your team’s work integrates with others.
• You resolve unusual issues using proven practices and good judgment.
• Your communication keeps information moving, and the quality of your work lifts the team.