We are seeking a hands-on Support Analyst I to provide End User Device (EUD), Service Desk, and Tier 1 technical support across multiple hospital campuses in Philadelphia, PA.
The ideal candidate will have 3–5 years of IT support experience, with a strong background in desktop support, hardware troubleshooting, printer support, and IT equipment deployment projects. Previous experience supporting users in a hospital or healthcare environment is mandatory.
This role involves providing onsite technical assistance, deploying and maintaining PCs, laptops, printers, and other IT peripherals, and resolving hardware, software, operating system, and connectivity issues.
Candidates must have reliable personal transportation and be comfortable traveling between multiple hospital campuses and offsite locations.
Provide Tier 1 Service Desk, Desktop Support, and End User Device (EUD) support.
Serve as the primary point of contact for users requiring technical assistance.
Troubleshoot hardware, software, operating system, printer, and peripheral-related issues.
Participate in IT equipment deployment projects, including PCs, laptops, printers, and related hardware.
Install, configure, upgrade, replace, and maintain end-user devices.
Perform printer installation, configuration, troubleshooting, driver updates, and replacement.
Support Microsoft software deployment, imaging, upgrades, security, licensing, auditing, and compliance.
Troubleshoot basic TCP/IP, network connectivity, and peripheral communication issues.
Provide hands-on onsite support across multiple hospital campuses.
Manage Level 1 service tickets, ensuring accurate documentation, categorization, assignment, and resolution.
Escalate complex technical issues to Tier 2 or appropriate technical teams.
Follow established incident, problem, and change management procedures.
Maintain accurate records of troubleshooting activities and resolutions.
Collaborate with IT teams and stakeholders to support hospital technology requirements.
3–5 years of experience in IT Support, Desktop Support, EUD, or Service Desk operations.
Mandatory experience working in a hospital or healthcare IT environment.
Hands-on experience with IT equipment deployment projects.
Experience deploying PCs, laptops, printers, hardware, and peripherals.
Strong printer installation, configuration, troubleshooting, and replacement experience.
Active CompTIA A+ certification.
Working knowledge of Microsoft operating systems and software.
Basic understanding of TCP/IP and networking concepts.
Experience troubleshooting hardware, software, operating systems, and connectivity issues.
Strong customer service, communication, documentation, and problem-solving skills.
Must have a reliable personal vehicle/transportation.
Must be available to work 100% onsite and travel between multiple locations.
Previous Level 2 Service Desk or Desktop/EUD Support experience.
Experience supporting clinical and non-clinical hospital users.
Knowledge of medical terminology.
Experience with Lexmark or Lenovo equipment.
CompTIA Network+ or Security+ certification.
ITIL Foundations, CCNA, MCP, or MCSA certification.