Intralogistics Quality Operations Lead

Your first 90 days: lead, standardize, elevate

Step into a hands-on leadership role where you’ll orchestrate quality for caster products in a fast-moving intralogistics environment. You’ll align a local Quality team to clear targets, partner daily with the Director of Quality, USA, and ensure our distribution center delivers validated quality and timely product support.

What success looks like

1. Stabilize and optimize receiving inspection: confirm SIP/SOP compliance, reduce variation, and accelerate flow without sacrificing rigor.
2. Build capability: coach the team, implement standardized concessions that protect customer service, and raise QA maturity.
3. Establish control: serve as the primary contact for DC quality issues; implement robust issue intake and rapid triage.
4. Strengthen the QMS: update SOPs under direction of the Director of Quality, USA; launch metrics and trending to surface opportunities.
5. Document excellence: deliver accurate PPAP, FMEA, and PFMEA packages on time.

Core responsibilities

• Support the Management Representative in QMS governance and audit activities.
• Own the annual DC Operations Risk, Opportunity, and Continuous Improvement Matrix and drive execution.
• Oversee complaint management and investigations; nonconformances (Quality Incidence); CAPA (8D); deviations; batch record review and product release; equipment calibration/maintenance; document control and record retention.
• Contribute as an internal auditor; maintain audit readiness year-round.
• Lead cross-functional problem solving for product and process issues, balancing business objectives with compliance.
• Implement Colson Group procedures and author local quality procedures as required.
• Support two ISO Management Reviews per year.
• Execute related assignments and uphold all Colson Group policies and procedures.

Qualifications

• High School Diploma required; Associate or Bachelor’s in a related field preferred.
• 2+ years in a Quality function within manufacturing or a distribution center.
• Clear, concise communicator in groups and one-on-one; strong facilitation skills.
• Proven multitasker with strong organization and prioritization.
• ERP experience (Epicor a plus) and proficiency with Microsoft Office.
• Experienced in writing PPAPs, Corrective Action Reports, and related procedures.
• Root cause skills using 5 Why; familiarity with AS9100 Quality Systems.
• Change agent mindset—able to initiate and sustain improvements.

Organizational alignment

Reports to: DC Supervisor or Designee

Partners with: Director of Quality, USA (production quality validation and product support)

Key proficiencies

• 5 Why (Root Cause Analysis Method)
• AS9100 Quality Systems
• Excellent Communication Skills

Safety-sensitive notice