At STERIS, we help our Customers create a healthier and safer world by delivering innovative healthcare and life science product and service solutions globally.
A day in this role
You start your day from home in California, reviewing your schedule and parts in your company vehicle. Your first stop is a hospital where you perform preventive maintenance on critical medical equipment, then pivot to a warranty service call across town. When a complex issue appears, you connect with Technical Support and Engineering, share diagnostics, and document every step in our digital platforms to meet compliance requirements. You present the Customer with clear repair options and pricing, coordinate with Sales to enhance their experience, and note potential upgrade opportunities. Before heading home, you confirm tomorrow’s PMs, an installation, and a field upgrade program visit—ready to support another location within your territory as Customer needs evolve.
What you will do
- Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components inside hospitals.
- Independently manage your schedule to complete preventive maintenance, service calls, warranty work, installations, field upgrades, and other assigned tasks.
- Collaborate with cross-functional teams (Technical Support, Engineering, Service Contract Management) to escalate issues appropriately.
- Use advanced technology platforms to fulfill regulatory compliance steps and to capture accurate service documentation.
- Provide Customers with information, pricing, and repair options; with management support, partner with Sales to elevate Customer experience and identify revenue opportunities.
- Support multiple sites within your assigned territory based on service agreements and evolving Customer needs.
Where you will work
- Remote, customer-facing position primarily performed on-site in hospitals.
- Must be based in California to support and service Customers in the assigned territory.
- Flexible scheduling with potential overnights and early/late hours aligned to Customer and business needs.
Backgrounds that often excel
HVAC, mechanical maintenance, refrigeration, boilers/chillers, equipment repair, diesel/automotive, aviation repair, plumbing, electrical, and similar hands-on fields.
Qualifications
- High School Diploma or GED and 4+ years of work experience, including 2+ years in a mechanical/technical role. An associate degree, relevant certifications, competitive equipment training, or related military experience may count toward the technical requirement.
- Valid driver’s license and ability to meet all background and physical assessment elements needed for initial and ongoing vendor credentialing.
- Experience engaging with Customers and collaborating on teams.
- Clear written and verbal communication.
- Basic computer proficiency (Windows, email, navigation, mobile apps) and ability to enter data across multiple systems.
- Adaptable to flexible schedules, including potential overnights and non-standard hours.
What STERIS offers
- Market competitive pay
- Extensive paid time off plus 9 additional holidays
- Excellent medical, dental, and vision benefits
- Company vehicle
- Company cell phone and laptop
- Tools, equipment, and uniforms provided
- Short- and long-term disability coverage
- 401(k) with company match
- Maternity and parental leave
- Additional optional benefits and discounts (e.g., pet insurance)
- Tuition reimbursement and continued education programs
- Excellent advancement opportunities and a stable, long-term career path