Beverage Station Merchandising & Route Sales Technician
Ready to own a territory, delight customers, and keep coffee systems running flawlessly? Join us and turn routine stops into revenue-growing partnerships.
Your mission
As a route relief professional, you ensure every account is stocked, serviced on time, and performing to standard—while representing our brand and expanding sales of coffee, tea, and related products.
How you’ll make an impact
- Run assigned routes for relief coverage: deliver, replenish, and rotate product at each call.
- Keep beverage stations to standard; execute at least one CQC (Cup Quality Check) every day.
- Maintain clean, functioning equipment; perform basic adjustments and minor repairs.
- Ensure all customers on the daily schedule receive the service and delivery they expect.
- Grow Revenue per Stop by closing distribution voids, applying pricing actions, and activating seasonal/LTO promotions.
- Manage daily invoices, inventory counts, and collections while on route.
- Escalate issues to the ASM (Area Sales Manager) quickly and follow through to customer satisfaction.
- Report route inefficiencies, customer feedback, and new opportunities discovered during relief work.
- Support the ASM with inventory cycle counts, warehouse activities, and customer-related tasks.
- Use The Farmer Brothers Way to Sell; make additional sales calls when timing allows.
- Assist with warehouse operations, accounts receivable collections, and customer service as needed.
Work schedule and driving
- Typical Work Schedule: Monday - Friday, 7:00 am - 4:00 pm, with overtime when needed.
- Driving Requirements: Valid Driver's License required. Must be able to complete a successful DOT physical.
Qualifications
- High School Diploma or equivalent.
- Route delivery experience helpful; customer service experience preferred.
- Previous foodservice exposure desired.
- Strong, clean driving record.
Capabilities that set you apart
- Hands-on mechanical aptitude with company hardware and software systems.
- Ability to assess customer needs and communicate effectively using active listening.
- Alignment with business goals; reliable business judgment.
- Alert to issues and opportunities—and ready to address them.
- Self-awareness and the ability to build rapport and cooperative relationships.
- Sales-minded: proactively identifies new opportunities to grow the business.
- Independent worker who makes sound decisions with minimal supervision.
- Works effectively with both customers and employees.
- Proactive approach to every task.
Compensation & benefits
We believe in pay transparency and competitive, fair compensation. The base salary range for this role is defined above and may vary by experience and qualifications. We use location-based salary adjustments to reflect cost-of-living differences; employees in higher-cost cities may receive a geographic pay premium based on market data and local economic factors. If applicable, we’ll review your specific salary during the hiring process based on your work location.
- Benefits package may include health insurance, retirement plans, and paid time off.
- Our Paid Time Off (PTO) policy provides at least the hours and pay necessary to meet state or local requirements where we operate.
- Questions about compensation or location-based pay? Connect with Farmer Brothers Human Resources.
Equal Opportunity
Equal Opportunity Employer / Veterans / Disabled