Join a growing team providing exceptional support to travelers. As a remote Customer Support Specialist serving the Orlando, FL area, you will assist customers with inquiries, bookings, and travel-related questions while delivering outstanding service from your home within the Eastern Time zone.
Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve customer issues efficiently.
- Maintain accurate records of customer interactions and case details.
- Collaborate with team members to identify and implement improvements to service processes.
Qualifications:
- Strong written and verbal communication skills.
- Customer-focused attitude with strong problem-solving abilities.
- Comfortable working remotely and using common technology and communication tools.
- Previous customer service or travel industry experience is a plus.
Benefits:
- Fully remote role accommodating work from Orlando and surrounding areas.
- Travel-related perks and incentives.
- Flexible schedule.
- Opportunities for professional growth and development.