Enterprise Account Manager

About the Role

Join a fast-growing, European-headquartered AI/ML SaaS platform trusted by thousands of organizations on their AI transformation journeys. As an Enterprise Account Manager, you will own a portfolio of enterprise accounts, driving adoption, retention, and expansion while using AI tooling — including the platform itself — to automate and scale your work. You'll collaborate closely with Solutions Engineering and Product, directly influence the product roadmap, and serve as a strategic partner to customers ranging from end users to C-suite executives.

What You'll Do

• Own a portfolio of enterprise accounts and be fully accountable for retention, adoption, and expansion outcomes.
• Build structured account plans including stakeholder maps, health assessments, growth opportunities, and risk mitigation strategies.
• Run strategic customer conversations — QBRs, executive business reviews, and proactive check-ins — grounded in data and measurable outcomes.
• Identify and drive expansion opportunities across users, use cases, and deployment scope.
• Navigate complex enterprise stakeholder landscapes: find champions, manage blockers, and build multi-threaded relationships from end users to C-level.
• Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into action and influence the product roadmap.
• Build AI agents and automated workflows to manage your own book of business, systematically eliminating manual work.
• Serve as the internal voice of the customer while aligning with the company's product direction.

What We're Looking For

• 5+ years in a customer-facing enterprise role (Account Management, Customer Success, or consultative post-sales).
• Proven track record of driving adoption and managing renewals and expansions in complex organizations.
• Hands-on experience building AI agents, automating workflows, and using AI to replace manual effort.
• Technical credibility to discuss model selection, data privacy, and integration architectures with technical stakeholders.
• Strong commercial acumen with a data-driven, strategic approach using CRM data, usage signals, and health scores.
• Ability to navigate multi-stakeholder environments and act as a trusted advisor — able to push back constructively and take full ownership.
• Fluency in German (C1+) and English — required.
• Bonus: Background at an AI-native company, in technical consulting, or at an early-stage startup; founder or early-employee experience is a plus.

Location

This role is 100% on-site in Berlin, Germany. Relocation support is available. Visa sponsorship is not available.

Compensation

Salary range: $80,000 – $120,000 USD annually, depending on experience.