Residential Appliance Field Service Specialist

Step into a day on our team

Based in Aberdeen, SD, you’ll start your morning reviewing a route of in-home visits. First stop: a refrigerator that isn’t cooling. You isolate the fault, explain options to the homeowner, and complete a clean, reliable fix. By midday, you’re tackling a washer with a spin issue and, later, an oven with an intermittent heat problem. Throughout the day, you keep meticulous notes on service calls, repairs made, and parts used. You stay alert to safety practices on every job and, when needed, you lend a hand mentoring a newer technician. Before you head home, you order any necessary parts and catch up on the latest appliance technologies so you’re ready for tomorrow.

What you’ll do

• Diagnose and troubleshoot home appliances (refrigerators, washers, dryers, ovens) across multiple brands and models.
• Perform reliable in-home repairs and preventative maintenance.
• Communicate clearly with customers about issues, recommendations, and next steps.
• Maintain accurate, up-to-date records of service calls, repairs, and parts.
• Keep current with industry developments and new appliance technology.
• Follow safety standards and relevant regulations on every job.
• Support training efforts for new technicians as needed.

What you bring

• High school diploma or equivalent; additional technical/appliance repair training is a plus.
• Demonstrated experience as a home appliance technician or similar role.
• Strong diagnostic, troubleshooting, and problem-solving abilities.
• Excellent communication and customer service skills.
• Self-directed with strong time management skills.
• Valid driver’s license and dependable transportation.
• Flexibility to work evenings and weekends when needed.
• EPA certification preferred.

Work environment

This is a field-based position. You’ll work at customer homes and job sites within driving distance of Aberdeen, SD, with regular day trips to customer locations.