Remote Customer Support Associate – Travel Services

Join JAK Travel Agency as a Remote Customer Support Associate serving clients while working from the Denver, Colorado area. In this role you will assist clients with travel planning, answer questions, and provide professional, friendly guidance. The position offers flexible hours and is suitable for entry‑level candidates seeking experience in client services and the travel industry.

Location and schedule:

• This remote position is open to candidates residing in the Denver metropolitan area.
• Availability for shifts aligned with Mountain Time (MST/MDT) is required.

Responsibilities:

• Respond promptly to client inquiries via email, phone, and chat.
• Assist clients with travel planning, itineraries, and general travel-related questions.
• Maintain accurate and organized client records.
• Provide professional, friendly, and helpful customer support.
• Collaborate with team members to ensure consistent, high-quality service delivery.

Qualifications:

• Excellent written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Detail-oriented and organized.
• Interest in travel or customer support.
• Previous customer support or travel-industry experience is a plus but not required.
• Basic computer and internet proficiency.

Why join us:

• Fully remote role based in the Denver area with a flexible schedule.
• Entry-level friendly; opportunity to gain experience in client support and travel services.
• Work with a supportive, collaborative team.