Industrial Laser Cutting Equipment Service Specialist
Department: Laser Service
Location: Milwaukee, WI
Is this you?
- Love solving complex electrical and mechanical problems hands-on?
- Enjoy traveling Monday–Friday and being the go-to expert on-site?
- Want training that sets you up for a lasting career in advanced manufacturing tech?
If so, you’ll thrive supporting our customers nationwide as the subject-matter expert for Mitsubishi laser cutting systems. Most trips are regional, with some nationwide travel and the occasional international project.
What you’ll do
- Diagnose, troubleshoot, and repair Mitsubishi laser machinery at customer locations.
- Conduct thorough mechanical/electrical inspections, including teardown, rebuild, calibration, and adjustments.
- Provide remote troubleshooting by phone to quickly triage issues when appropriate.
- Communicate findings, repair timelines, and outcomes clearly and professionally.
- Read and interpret schematics, wiring diagrams, and block diagrams to guide accurate repairs.
- Document service work, results, and parts used with precise detail.
- Submit complete, accurate expense reports on time.
- Maintain tools, test equipment, and service vehicles in top working condition.
- Support additional tasks that improve customer satisfaction and team operations.
What you bring
- Knowledge of machining, manufacturing processes, or industrial equipment.
- Skill with diagnostic/measurement tools: voltmeters, multimeters, calipers, micrometers, and dial indicators.
- Comfort using Windows computers and service applications.
- Strong written and verbal communication skills.
- Comfort working at heights when required.
- Valid driver’s license with a clean driving record.
- Ability to travel extensively Monday–Friday.
Preferred background
- Associate degree or technical certification in electronics, mechanics, mechatronics, or related discipline.
- Track record resolving electrical and mechanical issues.
- Proficiency reading machine manuals, electrical schematics, and wiring diagrams.
- Experience with electrical measurement tools (e.g., voltmeter, oscilloscope).
- Experience with precision tools (e.g., indicators, micrometers, feeler gauges).
Work environment
- Primarily indoors at customer facilities; exposure to varying temperatures, noise, and industrial conditions.
- Frequent driving/travel using a personal vehicle or company‑approved rental; costs reimbursed per policy.
- Occasional overtime.
- Safe motor vehicle operation required.
Physical demands
- Frequent bending, twisting, kneeling, standing, and hand-intensive tasks.
- Lift/carry up to 20 lbs. regularly and up to 50 lbs. occasionally.
- Push/pull equipment up to 50 lbs.; heavier items may use carts or mechanical aids.
- Good visual acuity, including color recognition.
Technical strengths we value
- Mechanical Troubleshooting Skills
- 120/208/240/480 Voltage Systems
- Electrical Installation
- Electrical Troubleshooting
- Electrical Repair
- High Voltage Systems
- Pneumatics Troubleshooting
- Service
- Maintenance and Repair Skills
- Industrial Electrical Experience
- Field Service Readiness
- CNC Machine Setup & Changeover
- Industrial Electrical Systems
- Hydraulic Systems & Components
- Mechanical Systems & Component Repair
- Lockout/Tagout (LOTO)
- Electrical Schematic Reading
- Equipment Installation & Wiring
- Equipment Repair & Maintenance
- Equipment Installation
Tools and controls you’ll encounter
- Variable Frequency Drives (VFD)
- Programmable Logic Controller (PLC) (Fanuc, Allen Bradley, Mitsubishi, Siemens)
- Servo Motors
Accessibility & equal opportunity
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.