Remote Customer Support Associate – Travel Services

Join JAK Travel Agency as a remote customer support associate based in Durham, North Carolina. You will assist clients in planning trips, answer questions, and provide professional, friendly guidance from your home. The role offers flexible hours and is suitable for entry‑level candidates seeking experience in client services and the travel industry.

Responsibilities:

• Respond promptly to client inquiries via email, phone, and chat.
• Assist clients with travel planning, itineraries, and general questions.
• Maintain accurate and organized client records.
• Provide professional, friendly, and helpful support at all times.
• Collaborate with team members to ensure consistent, high‑quality service.

Qualifications:

• Excellent written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Detail‑oriented and well organized.
• Interest in travel or customer support.
• Previous customer service or travel industry experience is a plus but not required.
• Basic computer and internet skills.
• Willingness to work hours compatible with team collaboration in the Eastern Time Zone.

Why join us:

• Fully remote position with a flexible schedule.
• Entry‑level friendly; opportunity to gain practical experience in client support and travel services.
• Supportive, collaborative team environment.
• Based in Durham, NC—suitable for candidates located in or near the area or otherwise able to coordinate on Eastern Time.