Surgical Reprocessing Systems Field Service Technologist
Imagine starting your day with a clear schedule, your tools at the ready, and a hospital counting on you to keep surgeries on track. As a remote, customer-facing technologist with STERIS, you’ll travel to hospital sites and ensure critical reprocessing equipment runs flawlessly so clinicians can focus on patient care.
Our purpose is simple: help Customers create a healthier, safer world. You’ll be part of the team responsible for the equipment our company was founded on—our primary OEM portfolio that spans washers, sterilizers, ultrasonic cleaners, steam generators, and cart washers. It’s our largest line, covering approximately 160 distinct models, and you’ll become the specialist who keeps them performing.
This is a safety sensitive position.
A day in this role
- Diagnose, repair, and maintain STERIS and competitor systems—mechanical, electromechanical, and electronic—used in surgical and sterile processing environments.
- Support new installations and field upgrades, ensuring compliance and performance from day one.
- Plan your day independently: balance PMs, service and warranty calls, installations, and upgrade programs across your territory.
- Collaborate with Tech Support, Engineering, and Service Contract Management to quickly escalate complex issues.
- Use digital tools to meet regulatory compliance requirements and thoroughly document troubleshooting steps and resolutions.
- Present customers with clear information, pricing, and repair options; partner with Sales to enhance customer experience and uncover revenue opportunities.
- Travel within your assigned territory to support multiple customer locations based on service agreements and need.
Is this you?
You enjoy hands-on work, autonomy, and the satisfaction of solving tough technical problems in the hospital environment while still having a team at your back. Pros with backgrounds in HVAC, maintenance, refrigeration, boilers/chillers, equipment repair, diesel/auto, aviation, plumbing, or electrical often excel here.
Qualifications
- High School Diploma or GED and 4+ years of work experience, including at least 2 years in a mechanical/technical role. An associate degree, related technical certifications, competitive equipment training, or relevant military experience may count toward the technical requirement.
- Valid driver’s license and ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
- Customer-facing experience and strong teamwork skills.
- Clear written and verbal communication skills.
- Basic computer proficiency (Windows/email, navigation, mobile apps, and data entry across multiple systems).
- Flexibility for variable schedules, potential overnights, and early/late hours based on customer and business needs.
- Ability to comply with hospital/customer credentialing requirements.
Technical strengths that help you succeed
- Plumbing
- Commercial electrical expertise
- HVAC service & installation
- Boiler operation
- General maintenance and repair
What you’ll receive
We invest in your growth and well-being with a comprehensive package:
- Base salary + Incentive Compensation Program
- Company-provided vehicle, cell phone, and laptop
- Hands-on training program
- Paid Time Off plus 9 corporate holidays per year
- Excellent healthcare, dental, and vision benefits
- Healthcare and Dependent Flexible Spending Accounts
- Long/Short Term Disability coverage
- 401(k) with a Company Match
- Parental leave
- Tuition reimbursement program
- Additional add-on benefits/discounts
- Assessment and promotional opportunity after 18 months of service
Compensation
Pay range: 54187.00 - 70125.00. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
Equal Opportunity
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.