DEUTZ builds the power behind professional applications worldwide — from construction and agriculture to material handling and rail. We design, manufacture, distribute, and service diesel, gas, and electric drivetrains with one goal: dependable performance in demanding environments.
What a typical day looks like
You start the day by reviewing your service tickets and lining up parts for first‑call completion. Then you’re on the road — traveling to a customer site to diagnose a DEUTZ engine. You plan the repair sequence, verify needed components, and complete the work to manufacturer specifications, paying attention to performance and cosmetic finish. Between calls, you keep your vehicle inventory optimized, document work orders and time sheets, and check in via the DEUTZ Service Department ticket system for accuracy and approvals. Along the way, you collaborate with the Service Supervisor, Parts team, engineering/warranty contacts, new engine sales, and our customers to resolve issues quickly and professionally.
Key responsibilities
- Travel to customer locations to diagnose and repair engines and equipment.
- Troubleshoot and resolve customer concerns promptly and professionally.
- Plan repair methods and work sequences; pre‑order required parts and materials.
- Complete preventative maintenance and routine repairs on DEUTZ products and non‑DEUTZ construction equipment operating within the DEUTZ Power Center.
- Execute all repairs to manufacturer requirements; ensure quality cosmetic finish.
- Inspect and test repairs safely and effectively.
- Return unused parts per DEUTZ Power Center return guidelines; keep work area safe and clean.
- Maintain a service‑truck inventory to support first‑call completions and local parts sales; keep trucks clean to DOT standards.
- Communicate clearly and respectfully with customers.
- Complete all work orders and time sheets in a timely manner.
- Consult the DEUTZ Service Department ticket system as needed to ensure accuracy and approvals.
- Assist with filing warranty claims and customer invoices.
- Follow all company policies and procedures, including travel and company credit card guidelines.
- Contribute to a clean, organized facility that reflects positively on DEUTZ.
- Other duties as assigned.
Qualifications
Other qualifications
- Strong experience diagnosing and repairing NG/CNG systems; Tier 3–4 emissions exposure preferred.
- Ability to quickly build deep product knowledge of DEUTZ diesel engines.
- Comfort working with minimal supervision.
- Meets local/state/company requirements to operate a company‑assigned service vehicle.
- Excellent written and verbal communication skills (in person and by phone).
- Proficient with basic computer functions and portable diagnostic tools.
- Owns a set of professional tools; key DEUTZ tools provided.
Minimum requirements
- High School Diploma or GED.
- Must be able to maintain DOT medical card status.
- Valid driver’s license; insurable by the company.
- 4+ years as a shop technician OR 2+ years as a field service technician.
Preferred requirements
- Two years of diesel engine experience.
- 2–5 years of construction equipment repair experience.
- Strong computer usage; experience with Serdia, Serpic, Fieldaware, Word, and Excel.
- Certification/training in heavy equipment and diesel engine repair.
Travel
Anticipated domestic and international travel is approximately 100% depending on business needs within the region.
Work environment
Manufacturing assembly and warehouse environments. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.
Proficiencies and tools
- Mechanical Troubleshooting Skills
- Diesel & Heavy Equipment Systems
- Electrical Systems & Diagnostics (Heavy Equipment)
- Equipment Diagnostics & Troubleshooting
- Aerial & Utility Equipment Systems
Machines & technologies you’ll use: Aerial Devices
The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.
**EEO Statement **
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.