Dutch-Speaking Technical Support Agent – Entry Level (Greece, Relocation Required)

Location: Remote from Greece (relocation required)
Employment Type: Full-time
Languages Required: Dutch (fluent), English (working proficiency)

Department: Technical Support

Position Overview

Our client is seeking Dutch-speaking Technical Support Agents to join its support operations team. This is an entry-level position designed for candidates who are interested in building a career in technical support and customer service.

Relocation to Greece is required prior to employment. A relocation support package is provided.

Key Responsibilities

• Provide first-level technical assistance in Dutch via phone, email, or digital support channels

• Troubleshoot basic hardware, software, or connectivity issues following established procedures

• Guide customers step-by-step through problem resolution processes

• Document cases, actions taken, and solutions in internal ticketing systems

• Escalate unresolved or complex technical issues to second-level support teams

• Ensure compliance with service standards and quality guidelines

Candidate Requirements

• Fluent written and spoken Dutch

• Good command of English (level B2)

• Basic understanding of IT concepts (e.g., operating systems, networks, devices)

• Strong analytical and problem-solving skills

• Good communication skills and ability to explain technical information clearly

• Basic computer literacy and ability to navigate multiple systems

• Willingness to relocate and reside in Greece

Employment Conditions

• Full-time employment contract

• Paid training and on boarding program

• Relocation support package

• Benefits in accordance with local labor legislation

Equal Opportunity Statement

All qualified candidates will be considered based on job-related qualifications and requirements.