Performance Transmission Service Consultant

Step into a day where you are the trusted guide for enthusiasts and everyday drivers alike. You open the shop, welcome the first customer, translate symptoms into clear next steps, build a precise estimate, and keep the workflow humming between technicians and the front counter. From the first handshake to the final invoice, you own the service journey for every transmission in your care.

What your day looks like

• Welcome customers and pinpoint transmission-related concerns and symptoms through thoughtful questions.
• Generate accurate repair orders, including parts and labor estimates for diagnostics, repairs, or rebuilds.
• Break down findings in plain language—covering diagnostics, rebuilds, and recommendations—so customers feel confident.
• Secure repair authorizations and deliver timely status updates from drop-off to pick-up.
• Direct the workflow with transmission technicians and management to keep jobs moving efficiently.
• Book appointments, manage the service schedule, and field incoming service calls.
• Coordinate required parts to support on-time repairs and rebuilds.
• Audit completed work orders and customer invoices for accuracy before delivery.
• Foster lasting relationships that turn first-time visitors into repeat customers.

What you bring

• Background as a Service Advisor or Service Writer preferred.
• Strong plus: knowledge of transmissions or drivetrains.
• Familiarity with transmission diagnostics, rebuilds, torque converters, clutches, and related components is a bonus.
• Polished communication, customer service, and consultative sales skills.
• Organized, detail-driven, and comfortable in a fast-paced shop environment.
• Valid driver's license.

Who thrives here

A customer-first professional who understands transmission service and keeps work organized, transparent, and on schedule—building trust with every update.

Proficiencies

• Customer Service
• Transmission & Drivetrain Systems