Join Revive™ Service & Restoration as a Beverage Equipment Field Service Specialist
At Farmer Brothers, our Revive™ Service & Restoration team installs, maintains, and restores coffee and tea brewing systems for customers who count on perfectly brewed beverages every day. Picture your morning: you review your route, load the right parts, and head out to support cafes, restaurants, and workplaces across your territory. You troubleshoot a brewer that won’t heat, swap a valve on a dispenser, and close out each call with meticulous notes so the next visit is seamless.
What your day looks like
- Travel within your assigned region to install, repair, remove, and commission commercial coffee and beverage dispensing equipment.
- Handle both scheduled and unscheduled work: preventative maintenance, emergency service calls, site surveys, and new installations.
- Rotate through after-hours on-call duty, including weekends, to support customers when it matters most.
- Manage your vehicle stock: maintain correct spare parts levels and reorder within replenishment guidelines.
- Document everything: complete call closures, record accurate details of work performed and time spent, finalize invoices, and capture customer signatures.
- Collaborate on project planning: help schedule and execute equipment rollouts and installations.
- Communicate clearly and promptly with customers and internal teams; relay customer feedback and requests to management or other departments.
- Honor service level agreements and prioritize tasks to meet expectations and timelines.
Schedule & travel
- Typical hours: Monday–Friday, 8:00 a.m. – 4:30 p.m.
- On-call required, including weekends.
- Primary driving radius: approximately 100 miles in most markets; regional travel may be needed.
What you bring
- High school diploma or equivalent.
- At least 3 years of mechanical/technical experience.
- Foodservice background preferred.
- Experience with electrical, plumbing, HVAC, or test meters preferred.
- Valid driver’s license with a clean driving record.
- Ability to travel within a 100+ mile radius of the branch location.
- Skilled at troubleshooting and diagnosing equipment issues.
- Ability to lift up to 60 lbs frequently.
- Comfort handling both planned and urgent service activities, including emergency calls, PMs, surveys, and installs.
How you’ll succeed
- Strong verbal and written communication and outstanding customer service.
- Alignment with business goals; proactive at spotting issues and opportunities.
- Quick to learn and apply new techniques; self-aware and professional in customer settings.
- Active listener who communicates effectively with customers and leadership.
- Entrepreneurial mindset to identify new opportunities and help grow the business.
- Relationship builder who earns trust and cooperation.
- Sound business judgment and solid decision-making.
- Independent, self-directed work style with collaborative spirit.