Warehouse Traffic Clerk

Role Summary

A Traffic Clerk supports the Traffic Coordinator with daily appointment, communication, and documentation work. The clerk handles high-volume, rule-based tasks, keeps systems and records accurate, and escalates exceptions to the Coordinator. You will perform department-specific tasks as assigned by the Supervisor/Manager and work with all organizational levels including fellow employees, customers, and management.

Shift: Monday - Friday (8:00am - 4:30pm)

Role Responsibilities

• Appointment administration: enter, update, and maintain appointments in Kaleris within the Coordinator’s rules, and apply the standard appointment types and slot structure.
• Data hygiene: make sure appointment details are complete and accurate (PROs, pallet counts, carrier, dates) and catch duplicates or missing information.
• Routine communication: send confirmations and standard status emails, answer basic “where’s my appointment” questions, and relay radio communication between the gate, dock, and yard.
• Documentation: keep daily logs, and prepare and update the daily reports the Coordinator and leadership rely on.
• Yard and dock support: check trailer and door status and report it to the Coordinator, with limited floor time under safety protocol.
• Escalation: pass anything outside the standard rules (exceptions, late or no-show carriers, disputes, requests to jump the line) to the Coordinator.

Role Qualifications

• Must be 18 years or older

• High school degree or GED required 

• Professional written and verbal communication 

• Problem-solving and reporting skills 

• Strong computer skills; Microsoft Office Suite 

• Maintain acceptable attendance

and m

ust be able to work overtime as required

• Comprehend and follow work instructions to meet productivity and quality standards

**Physical Requirements

**

• Able to stand and walk for considerable distance throughout a shift

• Climb, balance, kneel, crouch, or crawl for extended periods

• Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds

• Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts) which requires coordinated movements

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility for specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more! For additional information visit www.urbn.com/work-with-us/benefits URBN offers a predictable pay increase schedule through our Step Program for designated roles— associates receive scheduled wage increases at 6 months, 1, 2, 3, 4, 5 years of tenure. Subject to change at company's discretion.

You should be proficient in:

• Microsoft Excel
• Strong Computer Skills
• Problem-Solving