Remote Client Experience Specialist | Work From Home | Training Provided

We are seeking a remote Client Experience Specialist to support clients through scheduling, coordination, and service-related communication in a fast-paced remote environment. This role is suited to organized, reliable individuals who enjoy working directly with clients in a structured support capacity. This is a remote position with training provided. Candidates located in the Boston, MA area are welcome.

Primary responsibilities include:

• Managing client communications and support requests
• Coordinating schedules and appointment-related tasks
• Assisting with service updates and follow-ups
• Maintaining accurate records and updating systems
• Providing a consistent and professional client experience

Qualifications and attributes:

• Strong communication and organizational skills
• Comfort working in a structured, task-based environment
• Ability to remain responsive and detail-oriented
• Reliable internet connection and a quiet workspace
• Previous experience in customer service, hospitality, retail, administrative roles, or similar is a plus