Residential Appliance & Refrigeration Field Service Specialist

Step Into a Day on Our Team

You start your morning by checking your route in our industry-leading mobile app. Your service vehicle is stocked, organized, and ready to roll. First stop: a refrigerator that isn’t cooling. You diagnose, repair, and bring relief to a grateful homeowner. Next, it’s a washer with a stubborn error code, then a dishwasher that needs a careful rebuild. Every visit is a new puzzle to solve—and you’re the hero who gets homes running smoothly again.

Why Sears Home Services

• Competitive base pay: $18 - $30 per hour based on experience, certifications, and location.
• Comprehensive benefits: Medical, dental, and vision plans, plus an employer-paid healthcare subsidy for dependent-tier medical under the Transform Health and Welfare Plan—eligible team members may receive up to $4,000 annually, prorated through the plan year.
• 401(k) with match: 100% match on the first 3% of before-tax salary contributions.
• Performance extras: Additional bonuses and sales incentives throughout the year.
• Year-round stability: Cross-training and a wide product range keep work steady in every season.
• Expert training: Sears Technical Institute has trained tens of thousands of technicians over 60 years.
• Mentorship: Onboarding buddies and peer mentors help you ramp up fast.
• Career advancement: Multiple paths to grow and cross-train; our average tenure is over 12 years.
• Tools and tech provided: Company vehicle, uniforms, specialty tools, mobile phone, and an app that eliminates paperwork and delivers technical support.

What You’ll Do

• Travel to multiple customer homes each day to troubleshoot and repair major appliances—refrigerators, washers, dryers, dishwashers, microwaves—with a focus on quality and efficiency.
• Deliver an exceptional customer experience on every visit.
• Recommend value-added solutions that help customers keep their homes clean, comfortable, and protected.
• Maintain and organize your truck and manage parts usage for speed and accuracy.
• Pitch in with other duties as assigned to support the team.

What You Bring

• High school diploma or GED.
• EPA Type I or EPA Universal certification.
• Hands-on mechanical aptitude and proficiency with diagnostic and repair tools.
• Appliance troubleshooting and repair experience preferred.
• Ability to follow standardized procedures for consistent, high-quality workmanship.
• Comfort using a smartphone for parts ordering and job documentation.
• Valid state driver’s license and ability to operate an automatic transmission vehicle.
• Willingness to travel up to 100% with variable hours and required overtime as needed.
• Ability to read and apply technical documentation to solve problems and complete tasks.
• Strong verbal and written communication; ability to read, write, and speak English.
• Physical capability to constantly lift/carry/push/pull up to 20 lbs; frequently up to 50 lbs; occasionally up to 100 lbs; frequent bending, squatting, kneeling, twisting, turning, stooping, climbing, and crawling; constant reaching outward and fine manipulation; occasional reaching above shoulder; standing, walking, sitting, and keyboarding as needed.
• Successfully pass a background & drug screen

Role Snapshot

• Experience: 1 - 2 Years Experience
• Travel: Road Warrior (75% or more)
• Country: United States
• Work-In City: Washington
• Work-In State: UT
• Work-In Postal Code: 84780
• Location City: Brighton
• Business: Sears Home Services - In Home
• Job Function: Repair/Installation
• Employment Category: Regular, Full-time
• Compensation Range: N/A
• Additional Compensation Explanation: N/A
• Company Brand: Sears Home Services
• Posting Tags: #RepairTechnician

Core Proficiencies

• Mechanical Troubleshooting Skills
• Electrical Repair
• Environmental Protection Agency (EPA) Certification
• Maintenance and Repair Skills
• Field Service Readiness
• Equipment Diagnostics & Troubleshooting
• Electrical Schematic Reading
• Equipment Installation & Wiring
• Equipment Repair & Maintenance
• Machine Safety Inspections

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Equal Opportunity Employer / Disability / Vet.