Commercial HVAC Field Operations Supervisor

Step into the role that keeps commercial HVAC service running smoothly

Picture your day starting with a quick scan of yesterday’s service tickets. You verify hours, clarity of notes, and follow‑ups, then call a technician to coach on documenting a complex repair so the customer fully understands the fix. You hop on a call with dispatch to re-sequence the afternoon’s workload, authorize parts for an open ticket, and head out to a site for a quality check and a quick customer touchpoint. Back at your desk, you price a large repair, obtain approval directly from the client, and finish the day aligning a technician training calendar with the Service Manager.

That’s the rhythm of the Commercial HVAC Field Operations Supervisor—owning daily field execution, elevating technician performance, and ensuring every maintenance or service event is resolved on time and to the client’s satisfaction.

Core Responsibilities

• Oversee field operations for an assigned group or team of Service Technicians.
• Ensure each technician is trained and equipped to perform assigned tasks, including hands-on, on-the-job training.
• Review service tickets daily for accuracy of hours, completeness, neatness, and follow-up actions.
• Insist on thorough, customer-friendly work order documentation that clearly explains the services performed and problem resolution.
• Order parts and materials needed to close out open service tickets.
• Coordinate closely with the dispatch team to schedule and prioritize work.
• Provide field oversight and guidance to technicians as needed.
• Uphold company processes and procedures across the service team.
• Drive timely resolution of service and maintenance events to meet customer expectations.
• Quote larger repair projects and obtain direct customer approvals; route smaller repairs through dispatch for approval.
• Partner with the Service Manager to build and manage an internal and external technician training schedule.
• Collaborate with other managers to address warranty and service needs, including quality control reviews and warranty claims.

What You Bring

• Valid driver’s license.
• Strong computer literacy.
• Ability to handle multiple priorities with organized follow-through.
• Advanced customer service and communication skills.

Education & Experience

• High school diploma and a bachelor’s degree are required.
• At least five (5) years of related experience required.
• Direct industry experience preferred.

Physical Requirements

• Ability to stand, walk, and sit.
• Ability to talk and hear in person and by telephone.
• Manual dexterity to finger, handle, or feel objects or controls.
• Reach with hands and arms.
• Regularly stoop, kneel, bend, crouch, and lift up to 25 pounds.

Technical Proficiency

• HVAC
• HVAC/R Systems
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair