Remote Customer Support Associate – Travel Services

JAK Travel Agency is seeking a Remote Customer Support Associate based in Mobile, Alabama. In this fully remote role, you will assist clients with travel planning, respond to inquiries, and provide friendly, professional guidance. The position offers flexible hours and is suitable for entry-level candidates seeking experience in client services and the travel industry. This role is well suited to individuals located in Mobile, AL (Central Time Zone).

Responsibilities:

• Respond promptly to client inquiries via email, phone, or chat
• Assist clients with travel planning, itineraries, and general questions
• Maintain accurate and organized client records
• Provide professional, friendly, and helpful support
• Collaborate with the team to ensure high-quality service

Qualifications:

• Excellent written and verbal communication skills
• Comfortable working independently in a remote environment
• Detail-oriented and organized
• Interest in travel or customer support
• Previous experience is a plus but not required
• Basic computer and internet skills

Why join us:

• Fully remote position with a flexible schedule
• Entry-level friendly, with opportunities to gain experience in client support and travel services
• Opportunity to work with a supportive, collaborative team