Location: Remote
Duration: 1 year with possible extension
**Must haves: experience with client management and creative work, some inhouse agency/external agency experience
Role Summary
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Key ResponsibilitiesClient Partnership &AccountLeadership- Serve as the day-to-day client contact for assigned workstreams, building trusted relationships and enabling productive collaboration.
Lead client conversations to uncover business needs, objectives, audience considerations, success metrics, and key inputs.
Manage client feedback and revisions, translating input into clear direction for internal teams while protecting scope, strategy, and timelines.
Set and manage expectations on timing, deliverables, dependencies, and approvals; proactively flag risks and provide options.
Creative Development & Cross-Functional Collaboration- Partner with Creative, Motion, Design, Copy, Project Management, and Operations to deliver high-quality work across formats including:
- Email and digital communications- PPT presentations (executive-ready storytelling and design)- Video and motion assets- Print/digital collateral, sales support materials, and graphics
Ensure briefs are clear and complete (objective, audience, mandatories, tone, deliverables, timelines, approvers, and required inputs).
Facilitate client reviews, consolidate feedback for internal reviews, and drive clear next steps to keep work moving.
Act as an advocate for both client needs and Goldmind quality standards; help teams deliver smart, effective creative solutions.
Workflow, Scope & Delivery Management- Own work intake once scope is approved—confirm requirements, align on deliverables, and coordinate schedules in partnership with Project Management.
Maintain visibility into status across deliverables; ensure milestones and approvals are met.
Identify out-of-scope requests and partner with appropriate leads to reset expectations or initiate scope updates.
Ensure deliverables meet brand/quality standards and are packaged appropriately for final handoff.
Required Qualifications- 5–8+ years of account management experience in a creative agency or in-house agency environment (Senior Account Manager/Account Supervisor level).
Demonstrated experience managing multi-channel creative development (email, presentations, video/motion, collateral, digital/print assets).
Strong client management skills: briefing, expectation-setting, presenting work, handling feedback, and guiding revisions.
Proven ability to collaborate cross-functionally with creative, motion, project management, and operations.
Excellent communication skills (written, verbal, and presentation), with the ability to translate business needs into actionable creative direction.
Strong organizational skills and comfort managing multiple projects, stakeholders, and deadlines simultaneously.
Preferred Qualifications- Experience working within a regulated or highly matrixed organization.
Familiarity with creative workflows and production processes (review cycles, routing, versioning, legal/compliance considerations where applicable).
• Ability to read performance or business insights and translate them into stronger creative direction.
• Proficiency with common workflow tools (e.g., Workfront) and experience with Generative AI (e.g. OpenAI)
Core Competencies / Success Factors- Client-first partnership with the ability to challenge constructively and advocate for great work