Integrated Fire Alarm & Electronic Security Service Specialist
Integrated Fire Alarm & Electronic Security Service Specialist
Location: Euclid, OH Work Type: Full time / On-site
Is this you?
Do you quickly pinpoint faults on fire alarm, access control, CCTV, and intrusion systems?
Do you enjoy working directly with customers and explaining how to operate their systems?
Are you fluent in code-driven service work and comfortable with NFPA 70 and 72?
What you'll do
Troubleshoot, diagnose, and repair issues across fire alarm, security, access control, and camera solutions.
Perform routine testing, inspections, and maintenance to manufacturer specs and code requirements.
Respond to service calls with urgency; keep dispatch and the Service/Inspection Manager updated.
Function-check all repaired systems and meticulously document work performed.
Log materials used and hours spent for each job to maintain precise records.
Provide end-user guidance and basic training to empower safe, effective system operation.
Support upgrades, retrofits, and component replacements as assigned.
Maintain tools, vehicle, and test equipment in top working order and good condition.
Operate safely, adhering to company policy, OSHA rules, and NFPA standards.
Uphold a professional presence at every job site and with every customer interaction.
What we are looking for
At least 2 years of field service experience in fire alarm, security, or access control.
Proficiency with panel-level and device-level troubleshooting.
Experience with DMP, Mircom, Avigilon, and Honeywell systems is a plus.
Knowledge of NFPA 70 and NFPA 72.
Strong communication skills and a customer-first approach.
Valid driver's license and reliable transportation.
Ability to read wiring schematics and use diagnostic instruments confidently.
Computer literacy for digital tickets and service reporting.
Ability to obtain a Fire Alarm License (if jurisdiction requires) within 90 days of eligibility.
Why you'll succeed here
If solving complex technical problems motivates you and you enjoy balancing hands-on diagnostics with customer interaction, this role lets you own the outcome—from first call to fully verified fix.