Inbound Contact Centre Adviser

Salary: £25,430

Ready for a fresh start and a rewarding new role?

If you’re friendly, reliable and keen to learn, we’ll give you all the training and support you need to build a meaningful career.

We’re offering fantastic entry-level opportunities to join our welcoming, professional Contact Centre team at Citizens Advice Manchester. Our modern, comfortable office is right in the heart of the City Centre (just 5 minutes from Piccadilly), and you’ll enjoy a Monday–Friday working week with no late nights or unsociable shifts.

Make a Real Difference Every Day

Do you enjoy helping people? Are you compassionate and great at listening? This could be the perfect role for you. As part of a respected charity, you’ll be helping clients who need support with issues such as benefits, consumer law, debt, employment, energy and housing. You’ll be the first point of contact for those who need advice, reassurance and practical solutions - often at moments when they need it most.

What You’ll Do

Working on our Tier One Advice Service, you will:

• Carry out initial assessments of clients’ needs
• Provide clear, basic advice and self-help information
• Arrange further support where needed
• Help clients understand their rights and the actions they can take
• You’ll receive full training before you start, ongoing guidance from experienced colleagues, and plenty of opportunities to develop and progress within our organisation.

What We’re Looking For

You’ll thrive here if you’re comfortable working in a target-driven environment and motivated by helping people. You may be just who we need if you have:

• Great customer service experience (contact centre or similar)
• A professional, confident manner and excellent communication skills
• The ability to support people sensitively over the phone
• A strong commitment to equality and fairness

Join us and you’ll be part of a supportive, purpose-driven team in a charity dedicated to social justice. In return for going the extra mile for our clients, we provide an attractive benefits package, including:

• A Salary of £25,430
• Full-time working week of 37.5 hours (Monday to Friday and no shifts!)
• Modern and comfortable City Centre location with free tea and coffee!
• Pension, Life Assurance and Cycle to Work Scheme
• Employee Assistance Programme and Health Plan
• Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service

Next Steps

Early application is encouraged, we usually receive a high volume of applications for our vacancies and may close recruitment early.

Successful applicants will be invited to attend an Assessment day where you can learn all about the role and our organisation, we’re holding these on Tuesday 20 January or Thursday 22 January 2026 at our City Centre offices.

Start Date: Monday 9 February 2026

CAM is committed to being an inclusive organisation, we value diversity, promote equality and challenge discrimination. We want our teams to be representative of the diverse communities we serve, however you identify, or whatever background you bring with you, we welcome and encourage your application.