Customer Service Coordinator

Overview

We are seeking a dedicated and enthusiastic Customer Service Coordinator to join our dynamic team in Schaumburg, IL. In this role, you will be the backbone of our customer service operations, ensuring that our clients receive top-notch support and assistance. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Serve as the primary point of contact for customer inquiries and concerns, providing timely and accurate information.
• Coordinate and oversee daily customer service operations to ensure efficiency and effectiveness.
• Develop and maintain strong relationships with customers, addressing their needs and feedback.
• Collaborate with other departments to resolve customer issues and improve service delivery.
• Monitor customer service metrics and prepare reports to identify trends and areas for improvement.
• Train and mentor new customer service representatives, fostering a positive team environment.
• Assist in the development of customer service policies and procedures to enhance overall service quality.

Qualifications

• High school diploma or equivalent; a degree in business or related field is a plus.
• Proven experience in customer service or a related role, preferably in a coordinator or supervisory capacity.
• Excellent communication and interpersonal skills, with a knack for problem-solving.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work independently as well as collaboratively within a team.
• Positive attitude and a genuine desire to help customers succeed.

You should be proficient in:

• Microsoft Excel
• administration
• invoicing
• MSO
• vehicle title