Remote Customer Support Associate – Travel Services

Join JAK Travel Agency as a Remote Customer Support Associate. In this role you will assist clients in planning trips, answer inquiries, and provide professional, courteous guidance from a remote location. The position offers flexible hours and is suitable for entry-level candidates seeking experience in client services and the travel industry. This posting is targeted to candidates based in Cary, North Carolina; working hours may align with Eastern Time.

• Responsibilities:
  • Respond promptly to client inquiries via email, phone, or chat
  • Assist clients with travel planning, itineraries, and general questions
  • Maintain accurate and organized client records
  • Provide professional, friendly, and helpful support
  • Collaborate with the team to ensure high-quality service
• Qualifications:
  • Excellent written and verbal communication skills
  • Comfortable working independently in a remote environment
  • Detail-oriented and organized
  • Interest in travel or customer support
  • Previous experience is a plus but not required
  • Basic computer and internet skills
• Why Join Us:
  • Fully remote with a flexible schedule
  • Entry-level friendly
  • Opportunity to gain experience in client support and travel services
  • Work with a supportive, collaborative team