Be the Go-To Expert for Arrow’s Gaming Technology
We’re Arrow International — the global leader in charitable gaming products and electronic systems. Join a growth-minded team that rewards results with profit-sharing, 401(k) matching, strong benefits, and generous PTO (plus a bonus week every July).
Why This Role Matters
- Keep critical gaming systems online for community venues worldwide.
- Deliver fast, first-visit fixes that delight customers and reduce downtime.
- Train distributors and end users so they’re confident from day one.
What You’ll Do
- Troubleshoot and resolve PC/electronic hardware and software issues to defined performance standards.
- Record service calls and all relevant details in Salesforce.
- Provide remote phone support when you’re not traveling; perform on-site installs and support with frequent overnight trips (travel can exceed 75%).
- Escalate tier 2/3 cases to the support specialist; timely escalation to management when appropriate.
- Partner with distributors on parts ordering, RMAs, and technical guidance.
- Configure and program Arrow equipment; deliver end-user and distributor training.
- Recommend and execute solutions quickly, then follow up to confirm success and satisfaction.
- Operate effectively from a home office with reliable high-speed DSL or cable internet.
- Handle other duties as assigned by management.
What You Need to Succeed
- Associate degree in Computer Technologies or comparable experience.
- 3+ years of experience or formal training in electronic and PC technologies.
- Working knowledge of SQL, Windows/Windows Server, Active Directory, and networking.
- Can read schematics and technical manuals; strong analytical problem-solver.
- PC, mechanical, and electrical aptitude.
- Excellent communication, customer service, and phone skills.
- Self-motivated and organized; able to manage time and call load independently.
- Comfortable with MS Office and other software; proprietary software exposure is a plus.
- Experience supporting PC applications.
Bonus Points
- Previous field support work.
- Experience supporting electronic gaming devices; bingo gaming background.
- Networking certifications with 2+ years of hands-on network technologies experience.
Working Environment
- Travel is required and can exceed 75%; expect overnight travel.
- Overtime and standby as needed.
- On-site settings include bingo halls, bars, tribal reservations, and casinos.
- Physical tasks: run cables, lift heavy devices, and climb ladders.
- Availability for any shift and weekend work as needed.
Legal & Accessibility
Equal Opportunity Statement
Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.
Americans with Disabilities Act (ADA) Statement
Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [email protected].
To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.