German-Speaking Customer Support Agent – Hospitality Sector (Entry Level, Greece)

Location: Remote from Greece (relocation required)
Employment Type: Full-time
Languages Required: German (fluent), English (working proficiency)
Industry: Hospitality / Travel & Tourism

Position Overview

Our client, operating within the hospitality sector, is seeking a German-speaking Customer Support Agent to assist customers with inquiries related to accommodation, bookings, and travel services.

This is an entry-level opportunity. Candidates must be willing to relocate to Greece prior to employment. A relocation support package is provided.

Key Responsibilities

• Provide customer assistance in German via phone, email, and online channels

• Support guests with booking inquiries, reservation changes, cancellations, and general information

• Handle customer requests in accordance with company policies and service standards

• Maintain accurate records of interactions in internal systems

• Ensure a professional and service-oriented communication approach

• Escalate complex cases to the appropriate department when necessary

Candidate Requirements

• Fluent written and spoken German

• Good command of English (level B2)

• Strong communication skills and customer-oriented mindset

• Basic computer skills and ability to work with multiple systems

• Willingness to relocate and reside in Greece

Preferred Qualifications (Advantageous)

• Previous experience in hospitality, tourism, hotel operations, or travel services

• Experience in customer-facing roles (front desk, reservations, guest services, call center, etc.)

Employment Conditions

• Full-time employment contract

• Paid onboarding and training

• Relocation support package

• Benefits in accordance with local labor regulations

Equal Opportunity Statement

All applications will be evaluated based on qualifications and role-related criteria.