Job Title: Field Operations Manager (Property Manager)

Location: London (On Site)

Hours: Monday–Friday, 9:00–18:00

Rate: £18 to £22 per hr

About Madestays

Madestays is London’s premier luxury property management & hospitality-tech firm, overseeing a portfolio of high-end homes across Mayfair, Belgravia, Knightsbridge, Soho and more. We deliver seamless 5-star hospitality experiences that delight guests and maximise owner value.

We are building the future of StayTech - blending hospitality, property management, and technology to set a new benchmark in the short-let and luxury rental space.

Key Responsibilities

Guest & Owner Experience

• Personally welcome incoming guests: check-in support, key handover, orientation.
  
  

• Manage on-site guest payments & damage deposit collection.
  
  

• Act as the primary on-the-ground contact for guest inquiries, emergencies, and concierge requests.
  
  

• Uphold Madestays’ guest satisfaction standard (95%+ 5-star reviews).
  
  

• Represent Madestays with property owners during viewings, handovers, and operational updates.
  
  

Property & Maintenance Operations

• Conduct detailed property condition assessments for new and existing homes.
  
  

• Manage turnover schedules across the portfolio - assign and coordinate housekeepers and contractors.
  
  

• Inspect and enforce 5-star housekeeping and furnishing standards, conducting spot-checks post-turnover.
  
  

• Post-check-out reporting: log damages, defects, and service requests.
  
  

• Source, vet, and negotiate with contractors across plumbing, electrical, carpentry, and general maintenance.
  
  

• Manage inventory of linens, consumables, and amenities; troubleshoot urgent turnovers.
  
  

Renovation & Project Oversight

• Lead property onboarding inspections to identify required upgrades and compliance needs.
  
  

• Scope renovation projects: prepare cost estimates, obtain quotes, and negotiate contractor terms.
  
  

• Oversee project timelines, budgets, and quality control to ensure delivery to Madestays’ brand standards.
  
  

• Liaise with property owners throughout renovation or upgrade projects, providing regular progress updates.
  
  

Financial & Reporting

• Track budget vs. actual maintenance spend per property.
  
  

• Reconcile on-site cash collections (deposits, pet fees, extras) with the finance team.
  
  

• Provide regular owner reports on property performance, guest feedback, and financial updates.
  
  

Risk & Compliance

• Ensure compliance with all health & safety, fire, and short-let licensing requirements.
  
  

• Maintain property records: certificates, insurance, maintenance logs.
  
  

• Act as the on-site lead for incident management, escalating issues promptly and appropriately.
  
  

Must-Have Skills & Experience

• 2+ years in property management, hospitality operations, or high-end residential leasing.
  
  

• Proficiency with Guesty, Asana, G Suite (bonus: Duve, Notion, Canva).
  
  

• Strong organizational skills - able to juggle turnovers, contractors, and guest requests seamlessly.
  
  

• Excellent communicator: polished, clear, and professional with guests, owners, and contractors.
  
  

• Acute attention to detail - you notice the small things others miss.
  
  

• Basic financial acumen: comfortable with budgeting, invoicing, and reconciliations.
  
  

Nice to Have

• Familiarity with dynamic pricing platforms or revenue-management concepts.
  
  

• First-aid, health & safety, or fire-marshal training.
  
  

Why Join Us?

• Be the face of Madestays’ luxury hospitality brand in London.
  
  

• Competitive pay, performance bonuses, and career progression into Senior Ops or Property Leadership.
  
  

• Work with best-in-class tools and a passionate team defining the future of StayTech.
  
  

• Direct exposure to both operational excellence and high-level owner relations.
  
  

To Apply

Send your CV and a brief note detailing:

• Your proudest property-turnover success story.
  
  

• The ops tool you love (and why).
  
  

• When you could start.
  
  

???? Email: joseph@madestays.com

???? Subject: “Field Operations Manager (Property Manager)”