Italian Customer Service Agent – Entry Level

Work Location: Remote position (must be based in Greece)
Relocation: Required – paid relocation package provided
Contract Type: Full-time
Languages Required: Italian (fluent or native), English (intermediate level)

Position Summary

Our client is hiring Italian-speaking Customer Service Agents for a remote support role. This is an entry-level position that requires relocation to Greece, from where the role will be performed remotely in line with operational requirements.

Key Responsibilities

• Handle customer inquiries in Italian via phone, email, and online channels

• Provide accurate information related to products or services

• Resolve issues following established procedures and service guidelines

• Log customer interactions and outcomes in internal systems

• Meet quality standards and productivity objectives

• Escalate cases when resolution cannot be achieved at first level

Candidate Profile

• Fluent written and spoken Italian

• Working knowledge of English (level B2)

• Previous experience not required; full training provided

• Comfortable using computers and internal tools

• Clear communication and problem-solving skills

• Ability to work independently in a remote environment

• Willingness to relocate and reside in Greece

Employment Offer

• Full-time employment contract

• Paid training

• Remote work arrangement from Greece

• Paid relocation package

• Employment benefits in accordance with local legislation

Equal Opportunity Statement

All applications will be evaluated based on qualifications and role requirements, without discrimination of any kind.