Travel Experience Coordinator – Deliver Exceptional Customer Service!

Based in Richmond, Virginia, this role supports travelers by planning journeys, answering inquiries, and ensuring each travel experience is seamless and memorable. The position combines a passion for travel with strong interpersonal and customer service skills to deliver personalised guidance and coordination for clients, including those in Richmond and the surrounding Mid‑Atlantic region.

• Collaborate with clients to understand travel goals and preferences
• Develop and coordinate travel plans and itineraries tailored to client needs
• Provide timely responses to client questions and resolve service issues
• Ensure logistical details are managed for smooth travel experiences
• Maintain accurate records and use digital tools to manage bookings and communications
• Work independently and as part of a team to deliver consistent, high‑quality service

Qualifications:

• Enthusiasm for travel and exploration
• Strong customer service and interpersonal skills
• Excellent written and verbal communication
• Detail‑oriented and well organized
• Friendly, approachable, and energetic demeanour
• Comfortable using digital tools and online platforms
• Able to work independently and collaboratively

Benefits:

• Flexible schedule with location independence
• Opportunities to build relationships with travel enthusiasts in Richmond, Virginia and the broader Mid‑Atlantic region
• Access to travel resources and regional destination knowledge
• Professional development in customer service, travel planning, and coordination
• Supportive team environment that encourages creativity and innovation
• Participation in a growing organisation that values exploration and learning