Dental Lab Technical Customer Service Specialist
i4 Dental Lab is hiring a full-time, on-site Technical Customer Service Specialist. This role is for an experienced dental lab technician who wants to step away from the bench and use their technical knowledge in a customer-facing position.
Why this role
- $60,000–$90,000 per year, depending on experience
- Use your lab expertise without spending the whole day at the bench
- Be the go-to technical contact between dentists and the production team
- Stable, growing lab with steady case volume
What you'll do
- Talk with dentists and office staff by phone about active cases
- Answer technical questions on crowns, bridges, implants, dentures, partials and night guards
- Review prescriptions and catch missing or unclear instructions
- Clarify shade, margins, occlusion, materials, design and implant details
- Troubleshoot remakes, adjustments and complaints, and resolve them professionally
- Pass doctors' requests clearly to production technicians and follow up with offices
- Document calls, changes and case instructions accurately
What you bring
- Dental lab experience as a technician, case coordinator or technical advisor
- Strong knowledge of restorations, materials and terminology
- You're comfortable and confident talking with dentists all day
- Detail-oriented, organized and calm in a fast-paced, multi-case environment
- Professional, positive and focused on solving problems