ServiceNow AI Consultant

ServiceNow AI Consultant — Contract (W2)

We are seeking an experienced ServiceNow AI Consultant for a hybrid contract role based in California. This is a W2 contract position. Candidates must be US Citizens or Green Card holders (Permanent Residents). No C2C / corp-to-corp, no third-party agencies, no subcontracting.

Responsibilities

• Design, configure, and implement ServiceNow AI capabilities, including Now Assist, Virtual Agent, Predictive Intelligence, and AI Search.
• Develop and optimize machine learning / GenAI solutions on the ServiceNow platform.
• Integrate ServiceNow AI with ITSM, ITOM, CSM, and other modules.
• Build Flow Designer flows, scripts, and integrations supporting AI-driven automation.
• Partner with stakeholders to gather requirements and translate them into scalable solutions.
• Provide best-practice guidance on ServiceNow AI governance, performance, and adoption.

Requirements

• Proven hands-on experience as a ServiceNow consultant/developer with a focus on AI/ML features.
• Experience with Now Assist, Virtual Agent, Predictive Intelligence, and AI Search.
• Strong scripting skills (JavaScript, Glide API) and integration experience (REST/SOAP).
• Relevant ServiceNow certifications (CSA, CAD, CIS) strongly preferred.
• Must be able to work hybrid onsite in California.
• Must be a US Citizen or Permanent Resident (Green Card holder).

Details

• Employment: Contract (W2 only)
• Rate: $75 per hour
• Location: Hybrid, California