Distribution Center Furniture Restoration Lead

A day in your shop: You open with a quick stand-up, loading the morning plan into Product Quality and High Jump. Work orders are routed, repair bays are staged, and your technicians know exactly which pieces need triage, which require detailed finishing, and which customer claims must be fast-tracked. Mid-morning, you jump in hands-on—stabilizing a frame, coaching an upholstery repair, and verifying a color match—before reviewing quality checklists and updating claim notes. After lunch, you reconcile parts inventory, align priorities with receiving and outbound, and mentor a new tech on safe tool setup. You end the day closing out tickets, reviewing productivity metrics, and setting up tomorrow’s schedule so the team can hit the floor running.

About Ashley

We are the world’s largest home furnishings manufacturer, driven by innovation, a growth mindset, and the pursuit of operational excellence. At Ashley, we develop leaders, challenge the status quo, and deliver comfort to millions of homes.

Current Ashley employees: Please log in to your UKG account and apply via the internal job board.

What you’ll lead

• Coordinate and supervise daily activities of shop technicians to complete furniture repairs and warranty work on time and to spec.
• Plan schedules, balance workloads, and manage the repair queue using Product Quality and High Jump to maintain visibility and flow.
• Own quality standards: inspect work, verify finishing and upholstery techniques, and sign off to release-to-stock or delivery.
• Coach, train, and develop technicians; provide feedback tied to performance metrics and safety behaviors.
• Oversee tools, equipment, parts, and materials; manage counts and availability to minimize downtime.
• Process and resolve customer claims and returns with accurate documentation and root-cause insights.
• Champion safety practices, PPE usage, and compliance; model hands-on, safe operation of shop equipment.
• Drive continuous improvement, streamline processes, and remove bottlenecks to elevate throughput and customer satisfaction.

Qualifications

• High school diploma or GED required
• 3–5 years in furniture repair, restoration, or technical service
• 2+ years leading teams or supervising in a shop or service environment
• Deep knowledge of furniture construction, repair, upholstery, and finishing methods
• Proven ability to motivate, coach, and develop technicians
• Excellent organization and time management; able to juggle multiple priorities
• Strong written and verbal communication; service-focused mindset
• Proficiency with Product Quality and High Jump shop systems
• Working knowledge of safety regulations and PPE; models safe work habits
• Independent decision-making and problem-solving
• Capable of performing repairs; lift up to 75 lbs; stand for extended periods
• Microsoft Office Suite (Excel, Word, Outlook) proficiency

Preferred

• Associate’s in Business, Operations, or related field
• 5+ years furniture repair or technical service in retail/DC settings
• Experience with Ashley products, warranties, and specifications
• Inventory/parts procurement familiarity
• Background in training delivery for technical skills
• Lean or Six Sigma exposure and process optimization
• Woodworking, upholstery repair, and finishing expertise
• Customer satisfaction and service recovery experience
• Quality management systems and KPI literacy

Work environment

Active shop with power tools, compressors, and machinery (moderate to high noise). Exposure to wood dust, adhesives, and finishing materials—PPE required. Stand for long periods; lift up to 75 lbs. Climate-controlled space with ventilation and lighting suited for detailed repair.

Compensation

$28.00 – $36.00 per hour, based on experience and qualifications

Benefits

• Health, Dental, Vision, and Employee Assistance Program
• Paid Time Off, increasing with tenure
• Generous employee discount on home furnishings
• Professional development and tuition assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our values in action

• Honesty & Integrity: Transparent, ethical, data-accurate.
• Dirty Fingernail: Own outcomes, inspect details, finish strong.
• Continuous Improvement: Learn, iterate, standardize.
• Growth & Results Focus: Tie work to enterprise impact.
• Culture of Leadership: Lead by example across teams.
• Customer-Centric & Boundaryless: Break silos for better results.
• Operational Excellence: Turn ambiguity into executable plans.

Explore more: Corporate Social Responsibility | Corporate Brochure

Notices and compliance

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms:
We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

For internal applicants

Current Ashley teammates: apply via your UKG account on the internal job board.

Tech fluency you bring

• Customer Service
• Supervisory Experience
• Microsoft Excel
• Furniture Repair
• PowerBI