Beverage Systems Field Service Specialist
About the role
Join Farmer Brothers’ Revive™ Service & Restoration team, where experts keep coffee and tea programs running flawlessly. As a field specialist, you’ll install, service, and remove commercial coffee brewing and beverage dispensing equipment for a defined customer base. You’ll manage your parts inventory, complete each service call with accurate documentation, and close out work orders on time.
A day in the life
- Start your day reviewing scheduled and unscheduled service calls, loading your vehicle with the right spare parts and tools.
- Drive within your assigned territory (typically a 100-mile radius) to install, repair, or remove brewing and dispensing equipment.
- Handle preventative maintenance, site surveys, new installs, and emergency service with professionalism and urgency.
- Participate in the after-hours/weekend on-call rotation to support customers when they need it most.
- Maintain inventory levels and reorder parts within replenishment guidelines so you’re always ready for the next call.
- Complete the call closure process thoroughly, including accurate notes, invoice details, and obtaining all required customer signatures.
- Coordinate and assist with planning, scheduling, and executing equipment installations.
- Communicate promptly and clearly with customers and internal teams, sharing feedback and requests to help improve programs.
- Follow service-level agreements and prioritize tasks to meet expectations and timelines.
Schedule
Monday–Friday, 8:00 a.m.–5:00 p.m., with an on-call rotation that includes weekends.
Travel
Regular driving within a 100-mile radius in most markets; occasional regional travel may be required.
Qualifications
Education & Experience
- High school diploma or equivalent required
- 3+ years of mechanical/technical experience required
- Foodservice experience preferred
- Preferred exposure to electrical, plumbing, HVAC, and use of test meters
- Valid driver’s license with a clean driving record
- Comfortable traveling within a 100+ mile radius of the branch location
- Strong troubleshooting and diagnostic abilities
- Ability to lift up to 60 lbs frequently
- Skilled at balancing scheduled and unscheduled work, including emergency calls, PMs, surveys, and installations
Personal & Professional Skills
- Clear written and verbal communication
- Customer-first mindset
- Aligned with business goals and able to support them in daily work
- Aptitude for spotting issues and opportunities
- Applies new knowledge and skills quickly on the job
- Self-aware and considerate of the impact on others
- Active listener who communicates effectively with customers and management
- Proactively identifies opportunities to grow the business
- Builds rapport and collaborative relationships with customers
- Sound business judgment and decision-making
- Works independently with minimal supervision
- Collaborative team player
Why Revive™
You’ll be part of a trusted service organization dedicated to keeping beverage programs performing at their best—day in and day out.