Customer Success Specialist – Healthcare SaaS

About the Role

StratifyIQ is seeking an experienced Customer Success Specialist to manage a portfolio of B2B healthcare technology customers who rely on a mission-critical SaaS platform. In this role, you will serve as the primary point of contact for approximately 10–15 customer accounts after implementation, ensuring each client achieves long-term value from the platform. This is a hands-on position focused on customer satisfaction, proactive account management, retention, and the continued strengthening of client relationships.

Key Responsibilities

• Manage a portfolio of 10–15 B2B accounts, building strong, long-term client relationships.
• Drive customer retention, renewals, and overall account health.
• Proactively identify customer risks, address concerns, and prevent churn.
• Monitor customer engagement and platform adoption to ensure clients are achieving their goals.
• Handle escalations and coordinate with Support, Operations, Implementation, and Product teams to resolve issues.
• Conduct regular client meetings, business reviews, and follow-ups.
• Gather customer feedback and collaborate with internal teams to improve the product and the customer experience.
• Identify opportunities for account growth, upselling, and cross-selling when appropriate.

Requirements

• Proven experience in Customer Success, Account Management, or Client Relationship Management within a B2B environment.
• Demonstrated experience managing multiple client accounts, ideally a portfolio of 10–15 accounts.
• Strong background in customer retention, renewals, churn prevention, and account health management.
• Experience working with SaaS platforms or technology solutions; healthcare technology experience is a plus.
• Excellent communication, relationship-building, problem-solving, and organizational skills.
• Ability to manage escalations, prioritize competing needs, and work cross-functionally.
• Proactive, customer-focused mindset with strong ownership and accountability.
• Advanced English communication skills.

The Ideal Candidate

You are a proactive, relationship-driven professional who understands that customer success goes beyond answering questions. You are comfortable anticipating the needs of your B2B clients, resolving challenges before they escalate, and ensuring long-term satisfaction and retention. You take ownership of your accounts, collaborate effectively with colleagues across teams, and are motivated by helping customers succeed with technology that supports critical healthcare operations.

Why Join Us?

• Work with a mission-critical platform that healthcare organizations depend on every day.
• Take ownership of a defined client portfolio and see the direct impact of your efforts on customer outcomes.
• Collaborate closely with Support, Operations, Implementation, and Product teams.
• Contribute to product and customer experience improvements by sharing direct customer feedback.
• Be part of a growing, technology-driven team where your ideas and initiative are valued.