Sales Team Leader / SDR Team Lead

Full-Time – Independent Contractor | Remote | Serving the US Market

StratifyIQ is seeking an experienced Sales Team Leader to lead and develop a remote team of sales development representatives serving the US market. This is a hands-on leadership role for someone who enjoys coaching people, improving sales performance, and ensuring that every customer interaction reflects a high standard of quality. The successful candidate will oversee daily operations, monitor performance, and refine sales processes to improve productivity, conversion rates, and customer satisfaction.

Key Responsibilities

Team Leadership and Development

• Lead, motivate, and coach a remote sales team to achieve individual and team targets.
• Conduct regular one-on-one meetings, performance reviews, and call coaching sessions.
• Monitor productivity, attendance, and key performance indicators while fostering accountability and collaboration.
• Support onboarding, training, and ongoing professional development for team members.

Sales and Customer Service Operations

• Monitor sales activities, lead management, follow-ups, conversion rates, and pipeline performance.
• Identify performance gaps and implement practical strategies to improve sales results.
• Ensure high-quality customer interactions and manage escalations effectively.
• Optimize sales scripts, workflows, CRM usage, and reporting processes.
• Collaborate with management to improve sales strategies and operational efficiency.

Qualifications

• Proven experience leading or supervising sales or customer service teams.
• Strong coaching, communication, and people management skills.
• Experience managing sales KPIs, quotas, and performance reports.
• Solid knowledge of sales processes, lead management, objection handling, and customer relationship management.
• Familiarity with CRM platforms, sales dialers, and communication tools.
• Excellent written and spoken English, suitable for coaching representatives and reviewing calls with US customers and prospects.
• Ability to manage and motivate a remote team in a results-driven environment.

What Success Looks Like

• The team consistently meets sales targets and improves conversion rates.
• Team productivity and individual performance improve over time through structured coaching.
• Customer satisfaction and call quality remain high.
• Lead follow-up and pipeline management are timely, accurate, and consistent.
• Team engagement, retention, and development are strong.

Work Environment

This role is fully remote and suited to a leader who can balance team management with direct involvement in day-to-day sales and customer service activities. The successful candidate will help build a motivated, accountable, and results-driven team while continuously improving its processes and performance.

What We Offer

• Full-time remote work
• Flexible paid time off
• Opportunities for career advancement
• Ongoing learning and professional development support

Who We're Looking For

We are looking for a results-driven leader who is coachable, resilient, and passionate about developing others. You should enjoy working alongside your team, giving practical feedback, and turning performance data into actionable improvements. If you are an experienced sales or customer service professional ready to take ownership of a team's performance within a growing organization, this role offers the opportunity to make a measurable impact.