Relocation Specialist

We are seeking a highly organized and service-oriented Relocation Specialist to support our relocation and referral services team. This role involves working closely with internal staff, real estate agents, relocating clients, and referral partners to deliver a seamless customer experience in a fast-paced environment. The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities while maintaining strong communication and relationship-building skills.

Key Responsibilities

• Collaborate with agents and internal team members to consistently achieve performance targets and service metrics

• Coordinate and manage new referrals through timely and professional communication with agents, clients, staff, and referral partners

• Serve as the main point of contact throughout the relocation process, ensuring a positive and smooth client experience

• Identify and proactively resolve potential issues to maintain service quality

• Provide ongoing support, coaching, and guidance to relocation agents

• Maintain accurate documentation of file activities, communications, and updates across multiple software platforms

• Support team initiatives, special projects, reporting, and data entry tasks

• Build and maintain strong professional relationships with agents, clients, referral sources, and internal stakeholders

• Contribute to a collaborative and high-performing team environment

Qualifications & Requirements

• Excellent written and verbal communication skills with strong phone and customer service etiquette

• Proven ability to build and maintain long-term professional relationships

• Strong organizational, administrative, and multitasking abilities

• Ability to remain calm and professional in high-pressure situations

• Strong problem-solving and critical thinking skills

• Active listening skills with a customer-focused mindset

• Ability to adapt priorities and manage multiple tasks efficiently throughout the day

• Team-oriented with willingness to provide cross-functional support

• Strong time management and attention to detail

• Proficiency in Microsoft Office Suite and other web-based systems

• Self-motivated with a strong work ethic and openness to constructive feedback

• Experience in relocation services or residential real estate is an advantage