Relocation Specialist

About the Role

We are seeking a highly detail-oriented and proactive Real Estate Relocation & Compliance Coordinator to support our growing U.S.-based real estate operations team. This role is responsible for coordinating relocation referrals, managing transaction and compliance processes, and ensuring a seamless experience for agents and clients from intake through closing.

The ideal candidate thrives in a fast-paced, process-driven environment, demonstrates excellent communication and organizational skills, and can effectively manage multiple transactions and stakeholder relationships simultaneously.

Key Responsibilities

Relocation Coordination & Client Experience

• Serve as the primary point of contact throughout the relocation process, ensuring a smooth and positive experience for clients, agents, and referral partners
• Coordinate, assign, and manage incoming referrals with accuracy, urgency, and clear communication across all stakeholders
• Monitor referral progress and maintain proactive follow-ups to ensure timelines, expectations, and service standards are consistently met
• Anticipate potential challenges and implement proactive solutions to prevent service disruptions
• Build and maintain strong professional relationships with agents, clients, lenders, title companies, referral partners, and internal teams
• Provide ongoing guidance, coaching, and support to relocation agents to drive service excellence and operational consistency

Transaction Management

• Manage real estate transactions from intake through closing and post-close processes
• Create, organize, and maintain transaction files within internal systems and platforms
• Track multiple files simultaneously across various transaction stages while ensuring accuracy and completeness

Compliance Review

• Review contracts, disclosures, addenda, and supporting documentation for completeness and compliance accuracy
• Ensure all required signatures, dates, and documents are properly collected and maintained
• Identify missing or incorrect documentation and follow up with agents or stakeholders for resolution
• Maintain compliance checklists and ensure files remain audit-ready at all times
• Ensure adherence to internal processes, compliance standards, and documentation requirements

Deadline & Timeline Management

• Monitor key contract deadlines, including inspection, financing, appraisal, and closing timelines
• Send reminders and conduct consistent follow-ups with agents and stakeholders to avoid delays
• Escalate potential compliance risks, missing documentation, or transaction delays as needed

Communication & Operational Support

• Communicate professionally and effectively through phone, email, and internal communication platforms
• Provide timely updates regarding file status, outstanding items, and compliance conditions
• Maintain thorough, accurate, and real-time documentation of all communications, activities, and transaction updates across multiple systems
• Support operational reporting, data tracking, and analysis to provide business insights and support decision-making
• Contribute to team initiatives, process improvements, and special projects that enhance operational efficiency and service delivery
• Foster a collaborative, high-performance team environment

Required Qualifications

• 1–3+ years of experience in real estate transaction coordination, relocation coordination, compliance, or administrative support
• Strong attention to detail and high level of accuracy in documentation and file management
• Excellent written and verbal English communication skills
• Ability to manage high workloads, prioritize tasks, and meet deadlines in a fast-paced environment
• Strong organizational, multitasking, and follow-up skills
• Ability to work independently while collaborating effectively with cross-functional teams

Preferred Qualifications

• Experience with real estate transaction management platforms such as Dotloop, SkySlope, ZipForms, or similar systems
• Familiarity with U.S. real estate contracts, compliance requirements, and closing processes, particularly in New Jersey (NJ)
• Experience supporting U.S.-based real estate agents, brokerages, or relocation teams
• Previous experience in relocation coordination, referral management, or client services operations

Technical Requirements

• Reliable high-speed internet connection
• Quiet and professional remote work environment
• Proficiency with Google Workspace and/or Microsoft Office Suite
• Comfortable working across multiple systems, CRMs, and communication platforms simultaneously

What Success Looks Like

• Transactions and relocation referrals are managed accurately, efficiently, and within deadlines
• Compliance files remain complete, audit-ready, and fully documented at all times
• Agents, clients, and referral partners receive timely communication and exceptional support
• Service metrics, operational standards, and turnaround expectations are consistently achieved
• Risks, delays, and compliance issues are proactively identified and resolved
• Strong collaboration and positive working relationships are maintained across all teams and stakeholders

Why Join Us

• Join a fast-growing U.S.-based real estate operations and compliance team
• Long-term, stable remote opportunity with growth potential
• Structured, process-driven environment with clear expectations and support
• Opportunity to develop expertise in real estate operations, compliance, and relocation services
• Collaborative and high-performance team culture focused on service excellence