Customer Success Specialist (Remote, Full-time)

About the role

Customer Success Specialist owning the post-sale experience for our SMB customer base. You'll handle onboarding, monthly check-ins, expansion conversations, and churn prevention.

What you'll do

• Onboard new customers (kickoff calls, product walkthroughs)
• Monthly health checks across ~100 active accounts
• Identify expansion opportunities and hand them to AEs
• Own customer escalations and coordinate with support and engineering
• Build playbooks based on what works

What we're looking for

• 2-4 years in B2B SaaS Customer Success or Account Management
• Experience with HubSpot, Salesforce, or similar CRM
• Strong async communication skills
• Ability to read product analytics (Mixpanel, Amplitude)
• Empathetic, patient, but also able to push customers when needed