Customer Support Specialist – Golf Industry

Work Setup: Remote
Employment Type: Full-Time - Independent Contractor

About the Role

We are looking for a Customer Support Specialist with knowledge and experience in golf to join a growing golf-focused business.

The role involves assisting customers with questions, orders, products, and general support needs while providing a professional and positive customer experience.

The ideal candidate has strong communication skills, good attention to detail, and a genuine understanding of golf and golf equipment.

Key Responsibilities

• Respond to customer inquiries through email, chat, and other support channels.
• Assist customers with product, order, shipping, and account-related questions.
• Help resolve customer concerns and ensure appropriate follow-up.
• Assist with returns, exchanges, replacements, and other customer requests.
• Provide accurate product information and help customers make informed decisions.
• Coordinate with internal teams when an issue requires additional assistance.
• Maintain accurate records of customer interactions and resolutions.
• Deliver timely, professional, and customer-focused support.
• Handle multiple inquiries while maintaining attention to detail and accuracy.

Requirements

• Knowledge and experience with golf
• Familiarity with golf clubs and equipment
• Previous experience in customer service, customer support, e-commerce, retail, or a similar customer-facing role.
• Excellent written and verbal English communication skills.
• Strong problem-solving and interpersonal skills.
• Detail-oriented and organized.
• Comfortable using computers and common customer support or business software.
• Able to work independently in a remote environment.
• Reliable and responsive when assisting customers.

Preferred Qualifications

• Experience in the golf, sporting goods, retail, or e-commerce industry.
• Familiarity with golf equipment and terminology.
• Experience supporting U.S.-based customers.
• Experience handling online orders, returns, exchanges, or product-related inquiries.

What We’re Looking For

We are looking for someone who genuinely understands and has experience with golf, combined with a strong customer service mindset.

Candidates should be comfortable communicating with customers, understanding their needs, researching solutions, and providing helpful support.

Golf knowledge is an essential requirement for this position.