Inbound Contact Centre Adviser

Salary: £23,400

Are you looking for a new career challenge?
If you are friendly, reliable and eager to learn we’ll give you all the training and support
you need for a great career!

We have fantastic entry level opportunities to join our friendly and professional contact centre team. We are based in the heart of the City Centre (5 mins from Piccadilly) and offer a Monday to Friday working week with no unsociable shifts!

Do you enjoy helping people? Are you a compassionate and people focused person? This could be the role for you! Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. Imagine being able to help and provide support to those clients when things have gone wrong or when they have been treated unfairly?

Our Tier One Advice Service is the first point of contact for those seeking advice and support on a range of issues including benefits, consumer law, debt, housing, employment and energy. Advisers across our Contact Centre services conduct an initial assessment of the clients needs, give basic advice and self help information and are able to make arrangements for further assistance where needed. Sound like something you could do? For more information download the full Job Pack here.

Working on our Tier One Advice Service you’ll be advising our clients on their rights and the action they can take, you’ll receive full training before you start the role. We offer a supportive environment, where our people feel valued and enjoy plenty of opportunities for professional development within our organisation.
Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person we’re looking for if you have:

• Experience delivering excellent customer service in a contact centre or customer service environment
• A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
• A commitment to equality for all

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:

• A Salary of £23,400
• Full-time working week of 37.5 hours (Monday to Friday and no shifts!)
• City Centre location with free tea and coffee
• Pension, Life Assurance and Cycle to Work Scheme
• Employee Assistance Programme and Health Plane
• Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service

Early application for this role is encouraged, we usually receive a high volume of applications for our vacancies and may close recruitment early.

Successful applicants will be invited to attend an Assessment day where you can learn all about the role and our organisation, we’re holding this on Thursday 23 May 2024.

CAM is committed to being an inclusive organisation, we value diversity, promote equality and challenge discrimination. We want our teams to be representative of the diverse communities we serve, however you identify, or whatever background you bring with you, we welcome and encourage your application.